This shipping policy outlines the terms and conditions under which products will be shipped to customers using The Uuru. By placing an order, customers agree to the following terms:
1. Shipping Method
All orders will be processed and shipped using Shiprocket, a reliable logistics partner that offers various courier options to ensure timely delivery.
2. Shipping Rates
Shipping rates may vary based on the weight of the package and destination. Customers will be informed of the exact shipping cost during checkout.
3. Delivery Time
Delivery times typically range from 3 to 5 business days after dispatch, depending on the destination and courier service selected. Customers will receive tracking information once their order has shipped, allowing them to monitor its progress in real-time.
4. Service Areas
The Uuru provides shipping services across multiple pin codes in India, ensuring broad coverage for our customers. However, international shipping is not available.
5. Order Fulfilment
Orders will be processed within 1-2 business days after payment confirmation. Customers will receive notifications via email or SMS regarding their order status and tracking details.
6. Multiple Shipments
For orders containing multiple items, each item may be shipped separately depending on availability and logistics considerations.
7. Return Policy
Customers are encouraged to check their orders upon receipt. In case of damaged or incorrect items, please contact our customer service within 7 days of delivery for resolution.
8. Customer Support
For any inquiries regarding shipping or order status, customers can reach out to our support team via chat, email, or phone during business hours. We aim to respond to all queries promptly.
9. Changes to Shipping Policy
We reserve the right to modify this shipping policy at any time. Any changes will be communicated through our website.
By following this shipping policy, we aim to provide a seamless shopping experience for our customers while ensuring that their orders are delivered efficiently and reliably. Thank you for choosing us.